Sales Executive (Reactive)

Contact appropriate departments to resolve guest calls, requests, or problems while using sales techniques to maximize revenue and maintain loyalty. Process all reservation requests, changes, and cancellations received by phone, fax, or mail, and enter Marriott Rewards information into software. Determine and provide complimentary gifts for guest patronage, including rewards points and show tickets. Answer, record, and process all guest inquiries, perform general office duties, and assist management in training and motivating employees. Follow company policies, maintain professional appearance, and ensure adherence to quality standards.