Sales Engineering Manager
RemoteUnited States or San Francisco, California, United States
Job Summary
Lead enterprise sales engineering by building the function from the ground up, defining POC standards, and managing capacity across growing deal pipelines. Own hiring plans, demo assets, and artifact libraries while staying hands-on in the largest opportunities as a player-coach. Review POCs before shipment, coach the team on live calls, and feed technical win data back to engineering. You will map current deal coverage, wire up telephony integrations, and sit in on live enterprise deals to resolve evaluation stalls. This player-coach role defines how Vapi sells to enterprise clients, driving technical win rates and time-to-go-live metrics.
Required Qualifications
- 6+ years in a technical customer-facing role
- 2+ years managing Sales Engineers or Solutions Architects
- Experience hiring SEs
- Ability to distinguish between a polished demo and a strong engineer inside one interview loop
- Experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems
- Comfort in the room with both engineers and executives
- Ability to coach a team to adjust the level of detail without dumbing things down
- Energy for technical sales: discovery, architecture, POCs, objection handling, and helping customers get live
Desired Qualifications
- Experience managing a team where the team doubled
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