Sales Engineer (Customer Success)
$80,000–$117,000 year
HybridBoston, Massachusetts, United States
Job Summary
Partner with the sales team to articulate Datadog's value proposition and vision to customers. Deliver technical presentations and product demos while qualifying and closing opportunities. Continually learn new technologies to build competitive knowledge and credibility. Maintain a direct line to the product team to prioritize features based on customer and competitor input. Help clients onboard the product and assist when they encounter roadblocks. Think creatively about technical challenges throughout the pre-sales lifecycle. Resolve customer concerns and escalate bug issues while serving as a brand ambassador.
Required Qualifications
- At least one year of experience in a technical sales and/or post-sales role
- Has a working knowledge of modern web development, DevOps monitoring, and cloud architecture/technologies
- Enjoys a hybrid office culture and spending time in-person at our Boston office
- Able to sit up to 4 hours, traveling to and from events and client sites
- Able to travel via auto, train or air up to 15% of the time
Desired Qualifications
- Continually learn new technology to build competitive knowledge, technical skill, and credibility
- Enjoys collaborating and teaming with others
- Demonstrates strong written and oral communication skills
- Comfortable and confident in delivering technical presentations/demos
- Can multi-task, manage time well, and be responsive to others
- Curious, eager to learn, and persistent in solving problems
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