Sales Development Representative - Upsell - Remote
$72,000–$72,000 year
RemoteUnited Kingdom or Australia
Job Summary
Proactively generate and qualify outbound upsell opportunities within existing customers through personalized outreach, re-engaging disengaged accounts to identify expansion potential. Collaborate with Account Executives to progress and close deals, ensuring a seamless handover while building a healthy outbound pipeline by researching accounts, initiating contact via phone and email, and conducting discovery calls. Route qualified opportunities to Account Executives for further development and maintain detailed records in CRM tools. Participate in outbound campaigns to support product launches and strategic initiatives. This role requires a track record in outbound B2B sales and proficiency with tools like Salesforce and LinkedIn Sales Navigator. Based in Australia, the position offers $72k base with uncapped OTE and access to cutting-edge AI tools.
Required Qualifications
- Proven experience in outbound B2B sales, lead generation, or SDR roles
- Confidence in prospecting and cold outreach, particularly via phone and email
- Strong communication and storytelling abilities with the capacity to engage and influence decision-makers
- Experience using tools like Outreach, Salesforce, LinkedIn Sales Navigator, and ZoomInfo/Lusha
- A goal-oriented mindset and a track record of hitting or exceeding KPIs
- Resilience, curiosity, and the ability to think on your feet in a fast-paced environment
- This role must be based in Australia
Desired Qualifications
- Proactively generate and qualify outbound upsell opportunities within existing customers through personalised outreach
- Re-engage disengaged accounts to identify renewed interest or expansion potential
- Collaborate with Account Executives to progress and close deals, ensuring a seamless handover process
- Build and maintain a healthy outbound pipeline within your assigned customer segment, partnering with Customer Success and Marketing to surface expansion signals and uncover customer pain points
- Researching existing accounts to uncover expansion opportunities and identify key stakeholders
- Initiating outbound outreach via phone, email, LinkedIn, and other channels to drive interest in additional Employment Hero products
- Conducting engaging discovery calls to understand business needs and align solutions accordingly
- Routing qualified opportunities to Account Executives for further development and closure
- Keeping detailed and up-to-date records of all outreach and conversations in CRM tools
- Participating in outbound campaigns in collaboration with Marketing to support product launches and strategic initiatives
- Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes
- Be trusted to own your work, make decisions, and have a real impact from day one
- Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise
- Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career
- Own ESOP (Employee Share Options) in one of the world's fastest-growing technology companies, so you can share in the value you help create
- Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth
- Connect with colleagues from around the world at our Annual Global Gathering
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