Sales Development Representative
HybridColumbus, Ohio, United States
Job Summary
Manage annual maintenance renewals for assigned customer accounts by engaging clients proactively to drive timely renewals and minimize churn. Identify renewal risks, develop retention strategies with Sales leadership, and support upsell and cross-sell opportunities by coordinating with Sales Executives. Conduct outbound prospecting via calls, emails, and LinkedIn to generate qualified new business, while following up on inbound leads through discovery conversations. Schedule meetings and coordinate seamless handoffs to Sales Executives, maintaining accurate customer, renewal, and pipeline data in Salesforce. Track and report on renewal progress, sales activity, and key performance metrics to support pipeline growth.
Required Qualifications
- 0–3 years of experience in sales, customer success, account management, or another customer-facing role
- Strong written and verbal communication skills
- Excellent organizational and time management skills with the ability to manage multiple priorities
- Comfortable using CRM systems such as Salesforce
- Detail-oriented with strong follow-through and a proactive approach to customer engagement
- Ability to identify customer needs and recognize opportunities for account growth
- Self-motivated, coachable, and eager to learn sales strategy, customer retention, and account management best practices
- Comfortable working in a fast-paced, metrics-driven environment
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