Sales Customer Support Specialist
$37,440–$37,440 year
On-siteMechanicsville, Virginia, United States
Mechanicsville, Virginia, United StatesOn-siteFull Time$37,440–$37,440 yearMedium
Full TimeMedium
Job Summary
Handle inbound and outbound calls, emails, and customer orders while verifying information and providing accurate details on product pricing and availability. Process orders to ensure timely delivery, maintain customer records, and troubleshoot or escalate inquiries efficiently. Develop expertise in Salesforce, analyze customer questions, and collaborate with the sales team to identify upsell opportunities. Follow up with clients to confirm needs are met and exceeded. Work flexible hours including evenings and weekends within the 8:00AM-4:30PM Monday through Friday schedule.
Required Qualifications
- proficiency in Microsoft Office Suite
- typing rate of 40wpm minimum
- fluency in English
- ability to work flexible hours, including weekends and holidays as needed
- work 5 days a week, 8 hours per day
- flexible schedule that may include evenings and weekends
- call center operates Monday through Friday from 8:00AM-4:30PM
Desired Qualifications
- Prior experience in customer service or call center environment
- Familiarity with automotive parts and repair industry
- Bilingual in Spanish
- Strong computer skills
- Excellent communication skills
- ability to provide exceptional customer service
- Strong attention to detail
- ability to multi-task
- Ability to work in a high volume, fast-paced environment and meet deadlines
- Ability to work independently or with others to manage multiple tasks with minimal supervision
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