Sales & Customer Support Representative I
$62,400–$72,800 year
On-siteValencia, California, United States
Valencia, California, United StatesOn-siteFull Time$62,400–$72,800 yearMedium
Full TimeMedium
Job Summary
Conduct inbound customer calls, manage CRM data, and prepare quotations while validating contracts and POs. Execute order entry, expedite requests, and track on-time delivery metrics. Coordinate with sales teams, prepare product deliverable schedules, and communicate changes in customer satisfaction. Maintain ITAR and proprietary data security standards. Provide support to outside salespeople and perform general administrative tasks including filing and data entry.
Required Qualifications
- U.S. person status (citizen, national, lawful permanent resident, refugee, or asylum seeker)
- High School Diploma
- Proficient with MS Office tools (Outlook, PowerPoint, Word & Excel)
- Must possess some technical capacity
- Excellent reading & writing
- Basic math skills
- Strong written & verbal communication
- Effective listening skills
- Excellent follow through on assignments
- Must possess professional phone etiquette
- Basic understanding of ERP/MRP and CRM software
- Organization: Must be able to manage multiple assigned contracts, projects, & tasks
- Cooperation & teamwork
- Analytical & problem-solving skills
- Quality of work & attention to detail
- Responsiveness to requests
- Occasional Travel: driver's license, insurance, & acceptable driving record
- Able to lift 25lbs
- Must pass a post offer background check
Desired Qualifications
- Experience working for companies with advanced quality systems (ISO, AS, etc.)
- Learn and understand the Product Line
- Lear and understand how to read basic blueprints
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