Sales & Customer Service Representative - Onsite

Deliver exceptional service to high-value customers via phone and chat channels by resolving inquiries regarding credit card accounts, products, and services. Provide accurate information, educate clients on product features, and proactively identify opportunities to enhance the customer experience and promote loyalty. Identify and resolve issues efficiently while adhering to company policies, regulatory guidelines, and strict procedures to ensure first-call resolution. Maintain accurate records of interactions and transactions in company systems while meeting established goals for call/chat quality, productivity, and schedule adherence. Work a flexible schedule including evenings, weekends, and holidays. Join a global digital business services team that blends high-tech solutions with essential human connection to help brands streamline their operations.