Sales & Customer Service Advisor
On-siteBoston, England, United Kingdom
Job Summary
Create joint growth plans through product and market reviews, then monitor and analyze sales of key product groups to drive proactive suggestions. Utilize CRM tools and reporting to make responsible commercial decisions, reviewing reports every two hours or daily to act on applicable items. Execute pro-active calls including cold calls and load builds to hit targets, while communicating special offers and promotions to customers. Liaise with internal departments regarding stock availability and delivery, then investigate and log recurring issues for monitoring. Process incoming calls and queries, resolving customer complaints through to completion.
Required Qualifications
- Customer Service experience 1-2 year minimum
- Numerate with good data analysis skills
- Competent with Microsoft Office
- Flexible to meet needs of the business
- Core hours 37.5 hours per week
Desired Qualifications
- Good communicator at all levels within a business
- Ability to inspire
- IT skills
- Problem-solving skills
- Decision making ability
- Organisational skills
- Ability to prioritise
- Attention to detail
- Ability to analyse data
- Aptitude for learning
- Target driven mentality
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