Sales & CS Manager (Chinese)
On-siteHanoi, Hanoi, Vietnam or Ha Noi, Ninh Binh, Socialist Republic of Vietnam
Job Summary
Manage and develop relationships with Chinese clients as the primary point of contact for service implementation, handling feedback, complaints, and contract negotiations to drive business growth. Coordinate with operations teams to ensure meal quality, conduct periodic kitchen inspections, and monitor service standards while providing training on customer service protocols. Identify revenue opportunities by analyzing client needs and prepare periodic reports on service quality and improvement initiatives. Requires 3+ years of sales or customer service experience, proficiency in English or Vietnamese, and willingness to travel between assigned kitchens. Full statutory benefits, housing and transportation allowances, and 100% salary coverage during probation are provided.
Required Qualifications
- Male candidates between 26 and 40 years old
- Minimum of 3 years of experience in Sales, Customer Service, or an equivalent position
- Presentable appearance with the ability to communicate in English or Vietnamese
- Strong service mindset with customer experience as a key priority
- Strong communication and customer service skills with the ability to handle situations tactfully
- Proficiency in office applications with the ability to prepare reports and analyze data
- Proactive, responsible, and committed to continuous improvement
- Agile and flexible, with willingness to travel between assigned kitchens
- Ability to work independently, collaborate effectively across departments, and perform well under pressure
- Candidates must be willing to travel for business purposes as required
Desired Qualifications
- Previous experience as a Head Chef or Kitchen Manager
- Candidates with previous experience in F&B companies, industrial catering, restaurants, hotels, or similar environments
- A business-oriented mindset
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