Sales Coordination & Support Manager
$150,000–$200,000 year
HybridPrague, Prague, Czechia
Job Summary
Serve as the central point of coordination and commercial support for Retail customers in Slovakia and the Czech Republic, managing end-to-end pricing, discounts, and agreement lifecycles. Handle customer relationship administration, invoice processing, and order resolution while maintaining product master data and promotional calendars. Consolidate sales forecasting inputs, prepare regular volume and net invoice reports using Excel and Power BI, and manage complaints and quality claims. Act as a trusted backup partner to the Sales Manager, collaborating cross-functionally with Finance, Supply Chain, and Marketing. Operate at a country level covering both markets with occasional local travel.
Required Qualifications
- Minimum 3 years' experience in sales administration, sales coordination or customer condition management
- ideally within FMCG or Retail
- Strong understanding of Retail commercial processes: pricing, discounts, agreements, accruals and promotional mechanics
- Good working knowledge of MS Office (advanced Excel) and ERP/SAP systems
- Fluent/advanced English (written and spoken)
- Slovak and/or Czech
- You take ownership and accountability for your work and its outcomes
- You put the customer first and build lasting, trust-based relationships
- You communicate clearly and confidently, engaging stakeholders at all levels
- Exceptional organisational skills, attention to detail, assertiveness and the ability to work independently under pressure
Desired Qualifications
- A University degree in Business Administration, Economics or a related field
- equivalent practical experience in a similar role
- Advanced PowerPoint and Word
- experience with condition/accrual tools (e.g. Vistex)
- reporting tools (Power BI)
- Open to learning and implementing AI tools (e.g. Copilot, Claude)
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