Sales & Catering Specialist/Generalist
On-siteWoburn, Massachusetts, United States
Job Summary
Respond to inbound catering inquiries, prepare event proposals, and conduct property tours to support prospecting and account management. Translate client visions into detailed Banquet Event Orders and resumes, distributing specifications to operational departments for execution. Serve as the primary point of contact during planning and on-site events, monitoring rooms to ensure adherence to BEOs and resolving last-minute changes. Maintain accurate records in Delphi, Pep, and Hilton systems while attending daily sales stand-ups and weekly BEO meetings. Support cross-functional tasks including banquet setup, front desk operations, and administrative duties as assigned by hotel leadership.
Required Qualifications
- Flexible availability including evenings and weekends as event schedules require
- Ability to remain on feet for extended periods and move through event spaces throughout a shift
Desired Qualifications
- 5+ years of hotel, hospitality, or events experience preferred
- Familiarity with hotel sales processes, catering operations, or event coordination a plus
- Strong interpersonal, organizational, and written communication skills
- Ability to adapt quickly across departments and tasks with a calm, solutions-oriented demeanor
- Proficiency in Microsoft Office; experience with hotel PMS or sales platforms (Delphi, PEP, GRO, Opera) a plus
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