Sales Capability Trainer
On-siteLagos, Lagos, Nigeria
Job Summary
Conduct engaging training sessions, onboarding programs, and refresher workshops for field and telesales teams while delivering one-on-one coaching to improve sales execution and customer conversion. Identify knowledge gaps through assessments and call monitoring, then develop targeted interventions and post-training evaluations to drive retention and productivity. Design and update training materials, including playbooks and e-learning modules, ensuring alignment with lending products, compliance requirements, and business priorities. Shadow sales representatives during customer engagements and collaborate with regional managers to reinforce consistent standards across territories. Track training impact via KPIs such as conversion rates and portfolio quality to provide data-driven recommendations for continuous improvement.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Human Resources, or a related discipline
- Minimum of 3–5 years in sales training, coaching, learning & development, or sales enablement roles
Desired Qualifications
- Prior experience working as a field sales representative or telesales agent
- Experience in fintech, lending, FMCG distribution, or financial services
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