Sales Associate - Women's Footwear
On-siteToronto, Ontario, Canada
Job Summary
Deliver extraordinary service to all customers while exceeding sales and service goals to build a loyal personal client base. Acquire new customers, develop existing relationships, and retain loyal clients through proactive communication via phone, mail, and electronic methods regarding in-store events, merchandise requests, and birthdays. Perform floor recovery, visual merchandising, price changes, and related sales support tasks. Resolve all customer service issues and partner with selling management on matters outside guidelines. Ensure compliance with Health & Safety, privacy, and cyber security policies. Maintain broad product knowledge across all merchandise categories and stay informed on new deliveries to maximize selling potential. Work a flexible schedule including evenings, weekends, and holidays.
Required Qualifications
- Minimum of 4+ years experience in a commission-based luxury sales environment
- Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
- Ability to work a flexible schedule including evenings, weekends and holiday availability
- Highly collaborative; working with and through others in a team-oriented environment
- Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
- Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
- Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
- Has a strong understanding of current and emerging trends in fashion
- Possesses broad range of product knowledge across all merchandise categories in the store
- Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential
Desired Qualifications
- Utilize the Holt Renfrew 360 application to stay in touch with clients and make targeted suggestions based on purchase history and preferences
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