Sales Associate
On-siteDrummoyne, New South Wales, Australia
Job Summary
Deliver an elevated, personalized shopping experience by representing Coach as a brand ambassador, adhering to style and service standards. Build lasting client relationships through personalized styling, product expertise, and fashion advice while driving sales via cross-selling, upselling, and tailored recommendations. Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases. Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising to maintain a clean, stocked sales floor. Process transactions efficiently for purchases, returns, and exchanges while supporting inventory cycles and assisting teammates. Meet personal and store sales goals through cross-selling, upselling, and tailored recommendations. Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
Required Qualifications
- 1+ years of sales experience
- knowledge of fashion trends and competitors
- Experience with POS operation
- basic computer proficiency (iPad/laptop, Mobile POS)
- walkie-talkie use
- ability to read price/release sheets
- Strong English proficiency
- Ability to work in a fast-paced environment
- Luxury retail background
- social media savvy
- experience with live-stream shopping or video demos
- clienteling and data acquisition skills
- Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)
Desired Qualifications
- luxury retail preferred
- Strong English language proficiency
- for EU
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