Sales Associate (Product Advisor) | Market Mall
$31,200–$35,360 year
On-siteCalgary, Alberta, Canada
Job Summary
Demonstrate personal customer service and selling skills aligned to Rocky's standards while advising customers on natural products and lifestyle journeys. Encourage team members, participate in in-store presentations to maintain brand consistency, and address customer concerns with intent. Strive to drive revenue and performance metrics including revenue, ATV, and conversion, while reporting quality issues timely to ensure sales floor standards. Support consistent customer experiences through tidying, replenishment, and other assigned tasks. This permanent part-time role requires a minimum of 15 hours weekly, including two closing shifts and weekend availability. Pay ranges from $15.00 to $17.00 hourly with a retail bonus opportunity, plus product discounts and profit sharing.
Required Qualifications
- Legally authorized to work in Canada
- Proven success in offering extreme customer service in a retail setting
- Team player
- Kind person
- Love for natural products
- Ability and passion to have fun, laugh and promote kindness
- Fearlessness to 'give it a go'
- Flexible schedule
- Availability to work evenings, weekends, and holidays
- Minimum availability of 15 hours per week
- Availability for at least two closing shifts per week
- Availability on two out of three weekend days (Friday, Saturday, Sunday)
Desired Qualifications
- Experience with natural product knowledge
- Experience with selling skills
- Ability to set an example by demonstrating personal customer service and selling skills aligned to Rocky's service standards and expectations
- Ability to encourage, support, and share knowledge with team members to cultivate team spirit
- Ability to participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
- Ability to share customer feedback and observations with the Store Leader to foster continuous improvement
- Ability to address customer concerns and complaints readily and with intent
- Ability to strive to drive revenue and performance metrics including revenue, ATV, and conversion
- Ability to report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
- Ability to support a consistent customer experience through tidying, replenishment and other tasks assigned
- Ability to self-manage to identify tasks that positively contribute to the in-store experience
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