Sales Associate Private Seller
On-siteNairobi, Nairobi County, Kenya
Job Summary
Manage the end-to-end seller journey from initial contact to closing, acting as the primary point of contact for vehicle sales. Build strong relationships by providing personalized guidance, assisting with pricing based on market trends, and resolving disputes to ensure a seamless experience. Coordinate negotiations, support successful transactions, and track key performance metrics to identify improvement opportunities. Collaborate with internal teams to resolve operational issues and maintain accurate CRM data. Over three years, independently manage the full seller journey, contribute to increased listings, and drive supply growth while exemplifying a customer-centric approach.
Required Qualifications
- Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
- At least 3 years of experience in sales, customer experience, or a related field
- Experience using CRM systems and sales tools to manage leads and customer interactions
- Strong customer relationship management skills, including handling inquiries and complaints
- Proven ability to manage customer accounts or support customer success processes
- Excellent verbal and written communication skills
- Ability to present information clearly and persuasively to customers
Desired Qualifications
- Experience in automotive sales or a related industry
- Background in retail sales or high-volume customer-facing roles
- Experience working in fast-paced, target-driven environments
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