Sales Associate, Part-Time - Broadway Plaza
$33,280–$52,000 year
On-siteWalnut Creek, California, United States
Job Summary
Meet and exceed sales goals by engaging clientele and delivering an elevated client experience as a brand ambassador who embodies Reformation's sustainability values. Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS while ensuring the selling floor reflects brand standards and inventory accuracy. Contribute to loss prevention, uphold time and attendance policy, and communicate product feedback to improve merchandising. Share deep product knowledge with genuine enthusiasm and help ensure the store environment is inspiring and accessible. Work a minimum of 20 hours per week across three days, including weekends and holidays, on a flexible schedule.
Required Qualifications
- Experience working with a sales or retail organization and/or operationally intensive business
- Ability to work in a fast-paced setting
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- Driven approach to take on new challenges with the self-motivation for your work and career
- Available to work a minimum of 20 hours per week
- Available to work a minimum of 3 days per week, weekends included
- Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
- Uphold time and attendance policy
- Ensure the selling floor reflects the brand and concept standards at all times
- Share your deep knowledge about our product with genuine enthusiasm
- Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better
- Help ensure that the store environment is inspiring and our product is easily accessible
- Understand the core values and culture of Reformation and reflect these in all efforts
- Maintain and uphold a professional, healthy, and productive work environment
Desired Qualifications
- Consistently meet and exceed sales goals
- Assist in clientele generation through customer engagement
- Contribute to an in-store experience for customers that both surprises and delights them
- Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships
- Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability
- Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS
- Understand the need for consistent inventory accuracy and controls in store
- Contribute to Loss Prevention in all areas of the business
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