Sales Associate-Nissan/Volkswagen
On-siteWaipahu, Hawaii, United States
Job Summary
Meet or exceed the dealership's monthly minimum standard for sales volume by greeting and assisting every guest, asking about their wants and needs, and describing each vehicle's features, value, and performance. Offer test drives to every guest, properly complete vehicle transactions and process associated documents, and deliver every vehicle to reinforce guest satisfaction. Follow up on all post-delivery items, tag/title work, and special requests to ensure expectations are met, while building repeat and referral business through consistent guest follow-ups. Handle guest concerns and complaints to resolve issues while maintaining satisfaction, and stay up to date on manufacturer products and sales training requirements. Adhere to Tony Group Standards including SMILE, GREET, HELP, THANK, and GOLD protocols.
Required Qualifications
- High school diploma or equivalent
- Valid Driver's License and clean traffic abstract
- Must be able to lift up to 25 pounds at times
Desired Qualifications
- Excellent verbal and written communication skills
- Excellent interpersonal and customer handling skills
- Excellent sales and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function effectively in a high-paced and at times, stressful environment
- Proficient with Microsoft Office Suite or related software
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