Sales Associate
On-siteDar es Salaam, Dar es Salaam Region, Tanzania
Job Summary
Manage customer queries, process orders accurately, and maintain customer accounts on the admin website as the first point of contact. Resolve product or service problems by clarifying complaints, determining causes, and explaining solutions while following up to ensure resolution. Advise customers on available products and services, manage inbound calls, and prepare reports to support sales and customer service functions. Act as a liaison between Sales, Finance, IT, and customers to ensure smooth cross-functional resolution. Keep accurate records of interactions, file documents per policy, and manage Omnibus and FICA-related administration for regulatory compliance. Requires minimum 2 years of sales experience, a diploma in sales and marketing, and a valid driver's license. Based in South Africa, this role offers full-time employment with opportunities to work across Sub-Saharan Africa.
Required Qualifications
- Minimum 2 years of experience in sales
- Diploma in sales and marketing
- valid driver's license
- Demonstrated ability to manage customer queries, orders and complaints to resolution in a fast-paced sales environment
- Excellent communication skills
- High degree of self-sufficiency
- Experience in high-growth, fast-paced organizations
- Experience working across Sub-Saharan Africa or within a multinational organization
- Exposure to CRM or customer account management systems
Desired Qualifications
- Sales and Marketing Degree
- Additional courses or certifications in sales, customer service or a related field
- French or Portuguese language skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.