Sales Associate / Customer Service Representative
On-siteOmaha, Nebraska, United States
Omaha, Nebraska, United StatesOn-sitePart TimeEntry LevelMedium
Part TimeEntry LevelMedium
Job Summary
Check clients in and out through Booker, manage shop flow by pairing clients with stylists, and troubleshoot booking system issues while maintaining highest ethical standards for payments and tips. Answer voicemail messages promptly, restock retail displays, and sell products and memberships to elevate the bar-like atmosphere. Serve complimentary beverages, maintain shop cleanliness, and uphold Drybar's 10 Core Values during 6-8 hour shifts requiring sustained standing or walking. Maintain clear communication with shop management regarding operations and attend mandatory meetings.
Required Qualifications
- 1+ years' experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
- High school diploma or equivalent
- Ability to work at a sustained, fast pace
- Excellent problem solving and troubleshooting skills
- Track record in providing over-the-top, amazing customer service!
- Ability to multitask with ease
- Has the technical ability and skills to operate a point of sale system
- Problem solver – use logic and support resources to solve problems at the front desk
- Maintains professional demeanor under pressure
- Integrity and trust
- Motivated, enthusiastic, and reliable
- Ability to work at a sustained, fast pace
- Excellent problem solving and troubleshooting skills
- Track record in providing over-the-top, amazing customer service!
- Ability to multitask with ease
- Frequently required to stand and/or walk for duration of shifts
- Has the technical ability and skills to operate a point of sale system
- Problem solver – use logic and support resources to solve problems at the front desk
- Maintains professional demeanor under pressure
Desired Qualifications
- Previous experience with Point of Sale Systems strongly preferred
- Previous salon/spa experience preferred but not required
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