Sales Associate - Big O Tires

Job Summary

Required Qualifications

• •Minimum age requirement of eighteen years
• •An active and unrestricted driver's license
• •A high school diploma or equivalent
• •Prior industry knowledge and/or experience
• •Must be legally authorized to work within the United States while employed by Leeds West Groups
• •Successful completion of background check
• •Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record
• •Strong sense of integrity
• •Excellent active listening skills
• •Excellent verbal and written communication skills
• •Excellent interpersonal, diplomacy, and customer service skills
• •Excellent sales skills
• •Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices
• •Strong technical knowledge of automotive systems, diagnostics, and repair procedures
• •Excellent organizational skills and attention to detail
• •Excellent analytical, decision-making, and problem-solving skills
• •Excellent time management skills
• •Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI)
• •Proficient in inventory and expense management
• •Ability to thrive in a high-paced sales environment
• •Ability to provide and receive constructive feedback
• •Ability to manage priorities, multitask, and complete objectives with minimal supervision
• •Ability to meet consistent attendance expectations
• •Physical strength, agility, dexterity, and endurance
• •Physical endurance to work long hours in a fast-paced environment, often under tight deadlines
• •Precise hand-eye coordination and manual dexterity
• •Adequate vision, hearing and speaking abilities
• •Physical ability to lift and carry heavy parts and equipment weighing up to 50 pounds or more
• •Ability to stand, walk, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions
• •Knowledge of automotive industry practices and procedures
• •Passion for sales and delivering quality work, exceptional customer service and interpersonal communications
• •Ability to exercise discretion and independent judgment with respect to matters that significantly impact business operations
• •Ability to effectively resolve customer concerns and complaints promptly
• •Ability to obtain positive customer reviews
• •Ability to promote automotive repair and maintenance services to customers by explaining service offerings, benefits, and pricing
• •Ability to identify upsell opportunities and recommend additional services or products to meet customer needs and increase sales revenue
• •Ability to utilize promotional materials, special offers, incentives, and standard operating procedures to encourage customers to book appointments and return for future service needs
• •Ability to coordinate with automotive technicians and other staff to ensure timely, efficient, and accurate completion of appointments
• •Ability to schedule service appointments based on availability, service requirements, optimal workflow, and maximum profitability
• •Ability to follow up with customers to confirm appointments, remind them of upcoming service appointments, and address any scheduling changes or conflicts
• •Ability to maintain accurate customer records, service histories, and appointment schedules in the company's database or management system
• •Ability to process service orders, invoices, and payments accurately and efficiently
• •Ability to ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards
• •Ability to assist in analyzing and monitoring key performance indicators (KPIs) to track shop performance and identify areas for improvement
• •Ability to assist with controlling inventory levels, inventory shrinkages, business costs, and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more to support business objectives and budgets
• •Ability to act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more
• •Ability to assist with analyzing, reducing, and minimizing workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices
• •Ability to ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws
• •Ability to maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations
• •Ability to stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety
• •Ability to collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more
• •Ability to support Store Manager to foster a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals and provide legendary customer service
• •Ability to adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination
• •Ability to conduct themselves positively, respectfully, ethically, and professionally
• •Ability to comply with OSHA safe workplace standards
• •Ability to wear and use Personal Protective Equipment (PPE)
• •Ability to adhere to uniform standards
• •Ability to work in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals
• •Ability to work long hours and frequent weekend work
• •Ability to travel up to 50% between local stores
• •Ability to work Monday through Saturday and Sunday at various locations
• •Ability to work various hours of operation and days of work as dictated by business needs and location

Desired Qualifications

• •A bachelor's degree in business management or a related field