Sales Associate and Stihl Repair Technician

Greet customers, solve problems, and handle complaints while maintaining a friendly demeanor throughout the store. Proactively assist shoppers with product knowledge and store layout, ensuring all calls and pages are answered promptly. Execute Stihl repair processes including online warranty processing, claim filing, and hands-on repair of small engines like chainsaws and lawnmowers. Supervise the outdoor power department, manage inventory levels, and oversee preventative maintenance of store assets. Complete receiving, stocking, and forklift operations while ensuring sales floor cleanliness and current signage. Monitor shrink numbers, execute cycle counts, and process special orders and rain-checks.