Sales Associate

Confer with customers by telephone or in person to provide product information, take orders, and resolve service or billing complaints. Keep records of all interactions and transactions, including inquiries, complaints, and actions taken. Determine charges for services, collect payments, and arrange billing while examining financial documents to verify issues. Solicit sales of new products or services and refer unresolved grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, and issue service discontinuance orders using computers. Review claims adjustments with dealers, examine defective parts, and approve or disapprove claims based on policy terms. Recommend improvements in products, packaging, shipping, or billing methods to prevent future problems.