Sales Appointment Coordinator
On-siteKenosha, Wisconsin, United States
Kenosha, Wisconsin, United StatesOn-siteFull Time
Full Time
Job Summary
Answer customer calls, respond to internet, phone, and live chat inquiries using email, scripts, and templates, and establish follow-ups with sales appointments. Provide customers with initial sales information, assist service/sales personnel with messages, and track leads not ready to book or follow up on no-shows and post-visit contacts. Maintain the Customer Success Index at or above company standards. This role reports to the General Manager at Palmen Buick GMC Cadillac, a family-owned dealership with over 85 years of history.
Required Qualifications
- At least one previous role based in customer service experience
- Excellent verbal and written communication skills
- Strong computer skills Microsoft Word, Excel, and Outlook
- Time management, prioritization skills, and ability to multitask required
- Organized, positive, hardworking and friendly personality
- Ambitious, goal oriented mentality and eager to improve
- Team orientated
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