Sales Application Engineer
$80,000–$125,000 year
On-siteMonterey, California, United States
Job Summary
Answer phones, emails, chats, and texts regarding technical or repair issues for both pre- and post-sale customers. Coordinate additional technical support through internal teams and vendor technicians while tracking warranty issues and customer complaints to propose corrective actions. Write warranty reports, provide repair quotations to the Service Department, and interact with Engineering and Assembly to solve technical documentation problems. Assist with sales and service orders, create customer training tools and literature, and suggest new product features based on feedback. Possibility of up to 10% travel required.
Required Qualifications
- Trade School, AA Degree (or equivalent)
- 2-4 years prior experience in a customer service role in a technical, consultative environment
- Previous experience with electronics/mechanical assembly, troubleshooting and repair
- Strong interpersonal skills
- Organizational skills
- Excellent communication skills, written and verbal
- Team player
- Proactive mentality
- A high level of flexibility including the power to adapt to different situations and customer personalities
- Possibility of travel up to 10%
Desired Qualifications
- Digicom, programming and network field or manufacturing experience is a plus (Modbus, Profibus DP, Ethernet, Foundation Fieldbus, and HART for example)
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