Sales and Service Technician
$31,616–$47,237 year
On-site · Portage, Michigan, United States
Job Summary
The Sales and Service Technician (SST) role combines customer service with entry-level vehicle-service tasks in a Bridgestone-owned auto care store. Responsibilities include 75% focus on customer service, sales, and resolving customer issues, and 25% on basic vehicle service tasks such as oil, tires, and fluids, plus store operations (opening/closing, inventory, displays) as needed. The position is designed as a growth pathway within Firestone Complete Auto Care, with opportunities to grow and potentially assist or act as Manager-On-Duty in certain circumstances. The role emphasizes learning all aspects of store operations and flexing between front-end customer interactions and back-shop tasks. Benefits include on-the-job training and opportunities for ASE certifications, with a compensation range of $15.20-$22.71 per hour, and a pay package aligned to minimum wage requirements. This role requires a High School Diploma or equivalent and a valid driver’s license, with preferred qualifications including a 2-year degree or equivalent training, prior retail sales experience, automotive experience, and supervisory experience. Primary duties center on customer service, sales, issue resolution, and basic automotive services, supported by a path toward professional development within a dynamic retail environment.
Required Qualifications
- High School Diploma or equivalent
- Valid automobile driver's license
- Customer service and career growth mindset
- Ability to learn and perform basic vehicle service tasks
- Ability to learn and operate store systems
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