Sales and Service Specialist - 41023
$35,235–$35,235 year
On-siteWest Hartford, Connecticut, United States
Job Summary
Facilitate the fastest rental car experience for Lyft and Uber drivers by processing reservations, preparing vehicles for pickup, and answering inquiries about billing and roadside assistance. Check vehicles for damage, clean interiors and exteriors, fill gas tanks, and verify fluid levels. Maximize revenue by actively soliciting business and overcoming customer objections while communicating Hertz/Lyft/Uber program procedures. Work in a fast-paced environment handling phone inquiries, post-rental issues, and special administrative projects. Requires a valid driver's license, ability to work flexible shifts including weekends and holidays, and willingness to stand for long periods in all weather conditions.
Required Qualifications
- Ability to work in a fast-paced environment with a variety of tasks
- Previous customer service
- Strong time management and organizational skills
- Computer literate and detailed orientated
- Must have a valid driver's license with an acceptable driving record
- Customer service resolution practices
- Excellent communication techniques
- Sales Management/Coaching ability
- Demonstrate good written and oral communication skills
- Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Show a high level of ownership, accountability and initiative
- Proven experience of working well within a team
- Ability to work flexible shifts including weekends and holidays
- Willing to work outdoors during all weather conditions
- Ability to stand for long periods of time
- Ability to communicate in English clearly and proficiently
Desired Qualifications
- Candidates fluent in other languages are encouraged to apply
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