Sales and Service Manager
$15–$15 year
On-siteSugar Land, Texas, United States
Job Summary
Lead and coach the Front Desk team to deliver exceptional customer service while driving membership growth through lead conversion and retention. Monitor daily sales goals, follow-up calls, and enrollment performance to ensure operational excellence. Manage student registrations, scheduling, transfers, and account inquiries via phone, email, text, and in person. Oversee front desk organization, retail inventory, and event execution, maintaining accurate records using iClassPro/Links software. Resolve member concerns professionally and conduct new hire training. Collaborate with management on marketing initiatives and support staffing and scheduling duties. Requires evening and weekend availability and CPR/Lifeguard certifications.
Required Qualifications
- Evening and weekend availability
- CPR certification
- First Aid certification
- AED certification
- Lifeguard certification
Desired Qualifications
- 2+ years of sales, customer service, or management experience
- Leadership experience coaching and motivating teams
- Excellent communication and relationship-building skills
- Strong organizational and problem-solving abilities
- Comfortable working in a fast-paced, family-focused environment
- Ability to multitask while maintaining attention to detail
- Proficient with computers
- Willingness to learn Goldfish software systems
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