Sales and Service Client Services, AVP

Serve as the primary operational contact for assigned clients, managing inquiries, escalations, and onboarding activities including fund openings and closures. Coordinate cross-functional resolution with Operations, Technology, Product, Risk, and Relationship Management teams while leading client remediation efforts and driving continuous improvement initiatives. Monitor service delivery, key performance indicators, and operational trends to ensure service commitments are achieved. Support audits, risk management activities, and regulatory compliance initiatives as required. Bachelor's degree or equivalent experience in client service, relationship management, or financial services required. State Street partners with institutional investors globally to help them manage risk and drive performance.