Sales and Service Client Services, AVP
On-siteTokyo, Tokyo, Japan
Job Summary
Manage small to medium-sized clients and support Vice Presidents with complex relationships, onboarding new clients, and maintaining long-term service reviews. Lead team operations while acting as a client advocate to resolve issues and identify internal risks impacting satisfaction. Conduct quarterly visits, prepare risk and compliance profiles, and respond to client auditor inquiries. Facilitate communication between operations and business units to ensure effective workflows and keep management informed of service developments and new opportunities. Prioritize client-focused and risk-based analysis while collaborating across global teams.
Required Qualifications
- Experience in client management
- Strong verbal and written communications skills
- Some experience with presentations
- Leadership and management skills
- Bachelor/Graduates from University
- Over 5 years+ in Financial Services Industry Experience
- Ability to travel up to 10%
Desired Qualifications
- Knowledge of computer systems
- Financial operations
- Global custody
- Related industries
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