Sales and Retention Manager
On-siteEpsom, England, United Kingdom
Job Summary
Lead membership growth and retention by championing the FUNDAMENTALS sales process, managing leads, and coaching colleagues to maximize conversion. Drive revenue across memberships, fitness products, and secondary spend while monitoring KPIs and implementing action plans to achieve targets. Create initiatives to improve member engagement, analyze retention trends, and support delivery of member-focused campaigns and events. Develop creative lead-generation activity both inside and outside the club, building partnerships with local businesses and community groups. Deliver coaching, mentoring, and constructive feedback to colleagues, promoting a high-performance culture. Support day-to-day operations, including Health & Safety, compliance, and facilities maintenance. Flexible to work evenings, weekends, and Bank Holidays.
Required Qualifications
- Experience in sales, membership, retail, hospitality or customer-focused leadership roles
- Proven ability to influence performance and achieve commercial targets
- Strong leadership and coaching skills
- Excellent communication and relationship-building abilities
- Commercial mindset and confidence working with KPIs and performance data
- Passion for delivering exceptional customer experiences
- Positive, resilient and solutions-focused approach
- Flexible to work evenings, weekends and Bank Holidays when required
Desired Qualifications
- Experience within a fitness, leisure or membership-based business
- Knowledge of lead generation, sales conversion and retention strategies
- Experience developing business partnerships and community engagement initiatives
- Understanding of membership sales and customer lifecycle management
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