Sales and Marketing Response Specialist
On-siteTravelers Rest, South Carolina, United States
Job Summary
Manage inbound leads across all marketing channels by qualifying interest, tracking attribution, and distributing inquiries to the appropriate sales entities. Enable and train internal stakeholders on database use, reporting, and best practices while maintaining user access controls and performing scheduled data audits. Complete initial fulfillment and nurturing programs for new leads, manage inventory of marketing collateral, and ensure all workflows align with brand standards. Create and update reports and dashboards that meet stakeholder requirements, perform data exports for direct mailing and external reporting, and support the Database Systems Administrator with data cleaning. Maintain confidentiality of client and property owner information while auditing email campaigns for accuracy.
Required Qualifications
- Degree in marketing, business, communications, or a related field — or equivalent work experience in a database, marketing operations, or customer-facing role
- Excellent communication skills (oral and written)
- Proficiency in Microsoft Office and Google Workspace with advanced Excel skills, including the ability to build and manage complex formulas, pivot tables, and data analysis
- Professional phone skills with excellent customer service
- Ability to organize, prioritize, meet deadlines and multi-task
- Ability to work in fast-paced environment
- Strong working knowledge of CRM platforms (Salesforce prefered) and relational database concepts, including the ability to build and interpret reports and audit data for accuracy and completeness
- Ability to deliver high quality work, quickly, in a dynamic organization under pressure
- Ability to work in a standard office environment, including prolonged periods of sitting and computer use
- Ability to communicate effectively, both verbally and in writing, with employees, business partners, and customers in person, by phone, and electronically
- Ability to maintain attention to detail and perform work requiring close visual focus, including reading printed materials and computer screens
- Ability to move throughout the workplace and perform occasional physical activities such as standing, walking, bending, stooping, and lifting up to 30 pounds
- Ability to travel occasionally for training, conferences, meetings, and company-sponsored events, and to work outside of normal business hours when business needs require
Desired Qualifications
- familiarity with Adobe Creative Suite
- Familiarity with salesforce.com and preferably experience with Marketing Cloud and PropertyBase
- Real Estate software
- SC and/or NC real estate license
- A knowledgeable and passionate management team that leads by example
- Employee appreciation parties and team building events
- Premier training
- Excellent compensation including 15 vacation days and 9 paid holidays
- Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*
- Employee Wellness Monetary Incentives
- Paid maternity and paternity leave
- A work/life balance!
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