Sales and Brand Growth Director

Job Summary

Required Qualifications

• •Ambitious
• •Independent
• •Takes Initiative
• •Problem solver
• •Goal-oriented
• •Highly organized
• •Know how to follow through with commitments/deadline
• •Clear communicator
• •Can relate to anyone
• •Build partnerships in the community
• •Servant leader mentality
• •Can mentor + lead teams
• •Leads by example in CFA's standards of Winning Hearts Everyday + Core Four
• •Community representative of Chick-fil-A, Palm Harbor
• •Embodies the CFAPH Vision
• •Embodies the CFAPH Core Values of Genuine Hospitality, Reliability, Influence, & Trust
• •Certified in all Pathway
• •Aware of all proper and best practices of each position
• •Be able to coach on the spot on success/opportunities
• •Understand, Coach and Support proper staffing levels based on training success, productivity and sales goals
• •General understanding of positions in FOH/Back of House
• •General understanding of Food Cost gaps
• •General understanding of Facilities basics
• •Collaborate + Communicate an annual business plan with the Operator + Chief of Staff
• •Consistently adapt, adjust and refine to reach annual goals in Metrics of: Labor, Food Cost, CEM, Profit and Sales goals
• •Lead with Purpose and intention while modeling and building teams based around CFPH Core Values
• •Accountable to supporting the Growth and Development of the Team Leads, Trainers and Team Members
• •Fully represent, understand, engage and communicate the Chick-fil-A Vision, Values, & Corporate Purpose
• •Be a Master of successful CFAPH Operations
• •Be able to train your teams at a high level
• •Communicate + Seek guidance on areas of opportunity within the Executive Team
• •Collaborate ways to consistently challenge and grow internally
• •Support consistent goal driven growth in Productivity Rate through training + cross-training and accountability of team member
• •Support OPS Leadership supports and is actively engaged in reaching and maintaining a FOOD Safety Score of "good" or better
• •Support good stewardship of facilities through proper training in cleaning & care of equipment
• •Create and Lead internal sales contests to increase Check Average and Transaction Count to hit CFAPH annual goals
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here
• •Support OPS leadership in upholding current systems/ expectations of the Team
• •Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here
• •Support OPS leadership in upholding current systems/ expectations of the Team
• •Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here
• •Support OPS leadership in upholding current systems/ expectations of the Team
• •Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here
• •Support OPS leadership in upholding current systems/ expectations of the Team
• •Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here
• •Support OPS leadership in upholding current systems/ expectations of the Team
• •Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here
• •Support OPS leadership in upholding current systems/ expectations of the Team
• •Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here
• •Support OPS leadership in upholding current systems/ expectations of the Team
• •Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here
• •Support OPS leadership in upholding current systems/ expectations of the Team
• •Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here
• •Support OPS leadership in upholding current systems/ expectations of the Team
• •Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here
• •Support OPS leadership in upholding current systems/ expectations of the Team
• •Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here
• •Support OPS leadership in upholding current systems/ expectations of the Team
• •Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales
• •Create systems and consistency around donations, events and all third party commitments
• •Represent CFAPH in Market level events and fundraisers
• •Create, own and communicate Marketing Plan quarterly
• •Keep menu POP updated
• •Communicate upcoming LTO's
• •Ensure team is aware of product, duration of product, accurate preparation and selling techniques
• •Own all social media channels
• •Implement plans for active engagement and consistency here
• •Create + Communicate action plan here for intentional engagement with CFA One App Members
• •Report weekly on results
• •Lead + Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge + care
• •Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations
• •Provide training to team as needed for success in Catering execution
• •Communicate Sales standing, Transaction count standing and initiatives to create awareness and hit goals
• •Communicate moments of success and opportunity
• •Coach on the spot with care and understanding
• •Work with COS, EDO for ways to consistently grow here