Sales and Account Retention Representative
$70,000–$70,000 year
On-siteOverland Park, Kansas, United States
Job Summary
Engage with customers to resolve billing inquiries, product questions, and service complaints while applying telephone-based techniques to retain customers and upsell video, data, and phone products. Master order processing within the billing system for retained accounts and new sales entries, maintaining high levels of professionalism in every interaction. Achieve activity goals by following call handling metrics such as productive and handle time, demonstrating proficiency in explaining Spectrum's products and comparing them to competitors. Handle irate customers effectively and prioritize tasks to organize daily operations. Requires variable hours including weekends and holidays.
Required Qualifications
- ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
- High school diploma or equivalent
- Ability to read, write, speak and understand English
- Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Ability to work variable hours; may include weekends, holidays, and split days off
- Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
- Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
- Effective computer and consumer electronics skills
- Ability to use personal computer and relevant software applications including the billing system
- Proven verbal and written communication skills
- Ability to handle irate customers and resolve issues
- Ability to prioritize and organize effectively
Desired Qualifications
- 2+ years of call center experience in customer service or phone sales, or equivalent experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.