Sales Advocate FT - PA 530 (31355)
$150,000–$174,000 year
On-siteNorristown, Pennsylvania, United States
Job Summary
Greet customers in a friendly, timely manner and sell no-contract wireless phones, service plans, and accessories in a fast-paced environment. Maintain store cleanliness, stock accessories, and keep displays current while managing administrative tasks such as filing paperwork and resolving issues with management. Stay proactive in learning new promos, price changes, and policy updates, and deliver outstanding service to retain and gain customers. Participate in outside sales events or promotions and balance customer experience with performance goals. Work flexible hours, weekends, and holidays at various locations.
Required Qualifications
- High school diploma/GED, or equivalent experience
- One year of retail sales or customer service experience
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
- Effective at balancing customer experience and performance goals
- Sell no-contract wireless phones, service plans and accessories in a fast-paced environment
- Deliver outstanding service striving to retain and gain customers
- Work flexible hours, weekends and holidays at various locations
- Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling
Desired Qualifications
- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
- Competitive drive and confidence to succeed in a fast-paced sales environment
- Wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.)
- Management experience
- Being knowledgeable and proactive in learning new promos, price changes, and policy updates
- Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards
- Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured
- Participate in outside sales events or promotions
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