Sales Administrator
On-siteHouston, Texas, United States
Job Summary
Coordinate clerical and administrative sales functions to ensure smooth order flow, accurate follow-up, and exceptional customer experiences. Track CIMS activity, monitor churn accounts, and update delivery windows to maintain Optimiroute compliance while supporting new customer onboarding and quote turnaround. Act as the point of contact for delivery changes, address system issues like incorrect order populating, and communicate same-day RMA pickup notifications. Identify trends related to reships or backorders to communicate improvement opportunities and collaborate cross-functionally to address customer concerns. Embody a service-excellence mindset by monitoring compliance with established standards and reporting gaps to the Inside Sales Manager. This entry-level role offers a defined development path toward an inside Sales Representative position within a diverse, drug-free workplace.
Required Qualifications
- Bachelor's degree or equivalent relevant work experience
- Must be willing to sign our standard non-compete agreement
- Detail-oriented
- Action Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as Challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
- Customer Experience: Can effectively communicate with sales and customers to provide a great customer experience internally and externally
- Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
- Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers; is seen as a team player and cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peer
- Occasional lifting and/or moving up to 25 pounds
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