Sales Administrative Assistant
On-sitePalm Springs, California, United States
Job Summary
Manage group coordination and administrative workflows for the Group Sales Department by answering incoming and online inquiries, taking detailed client messages, and forwarding inquiries to the Sales Team. Conduct daily maintenance and solicitation calls, input sales call notes, new accounts, and follow-up traces into Delphi, and enter call reports at the conclusion of sales trips. Assist with VIP reservations, confirm amenities on arrival, distribute welcome cards, and track VIP amenity forms while producing past-departure thank-you letters and booking in-house meetings. Manage weekly sales reports for revenue comparison, distribute the GRC log and Daily Events report, conduct site inspections when required, and order supplies of brochures and forms.
Required Qualifications
- strong ability to communicate
- enjoys building professional and client relationships
- Must be able to answer incoming phone calls
- Must be able to take detailed accurate messages
- Must be able to liaise on behalf of the Sales Staff
- Must be able to forward inquiries in a timely fashion
- Must be able to answer all online inquiries
- Must be able to handle overall administrative tasks
- Must be able to create and maintain files
- Must be able to handle typing
- Must be able to handle department general correspondence
- Must be able to enter call reports in Delphi
- Must be able to send out sales and marketing packets
- Must be able to assist sales with VIP reservations/amenities for tracing and confirming
- Must be able to send amenities/Welcome cards
- Must be able to distribute and track VIP amenities forms
- Must be able to follow up with appropriate departments
- Must be able to create files for team on booking recap
- Must be able to make Daily Maintenance calls
- Must be able to make Daily Solicitation calls
- Must be able to research competitive opportunities
- Must be able to distribute the GRC log to team
- Must be able to distribute the Daily Events report to team
- Must be able to produce past – departure Thank You letters
- Must be able to book in-house day meetings
- Must be able to distribute site forms
- Must be able to conduct site inspections
- Must be able to input sales calls notes, new accounts and follow-up traces
- Must be able to participate in various office related duties
- Must be able to order, store and maintain adequate supply of various sales brochures, menus, floor plans and forms
- Must be able to assist Sales Department emails
- Must be able to assign necessary emails to the appropriate person
- Must be able to conduct investigations regarding billing
- Must be able to manage all weekly sales reports for revenue comparison
- Must be able to manage reservation links
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