SALES ADMINISTRATION SPECIALIS - BOUTIQUE ROMA
HybridRoma, Lombardia, Italian Republic
Job Summary
Prepare daily recap documents, check and file cash register documents requiring authorization, and compile accounting figures for headquarters. Liaise with internal accounting to manage petty cash, justify expenses, and ensure register closures. Clearly explain payment procedures to clients in-boutique and remotely, completing bank transfers and verifying fund allocation. Resolve payment-related issues through direct conversations and support Fashion Advisors on complex cash register procedures. Conduct daily reassortment of cash desk positions with needed materials. Participate in call conferences and training regarding the fiscal system.
Required Qualifications
- outstanding communication skills
- empathy
- client-centric mindset
- clearly and professionally explaining payment procedures to clients, both in-boutique and remotely
- engaging in effective conversations to resolve any issues
- Maintaining a high standard of service while ensuring strict adherence to company policies
- Preparing cash deposits
- Producing daily recap documents
- Checking and filing all cash register documents which require special authorization and archiving (returns, self-certification, Policy on sale, export sales, gifts, etc.)
- Compiling daily accounting figures
- Countersigning register closure documents
- Preparing monthly and daily documents to send to headquarters
- Managing petty cash: tracking expenses, justifying them and sending them to the accounting department
- Ensuring cash register closures
- Participating in call conferences, meetings, training and update activities concerning cash desk/payments/fiscal system topics, and sharing related information with the store team
- Completing bank transfer operations
- Sending the link to the client
- Checking that the transfer has arrived and is assigned to the boutique and notifying the Fashion Advisor
- Checking the conformity between the payment and the reservation
- In case of an unrelated transfer, carrying out research to ensure correct allocation and informing the accounting department
- Engaging in direct conversations with clients to resolve payment-related issues, always maintaining CHANEL's high standards of service and compliance
- Supporting the Fashion Advisors in the most complicated cash register procedures and on all payment topics and procedures in case of need
- Taking charge of MRM call sorting and solutioning for all cases of payment/cash register requests
- Daily reassortment of cash desk positions with needed materials
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.