Sales Administration - Manufacturing | Johannesburg
$20,000–$25,000 year
On-siteNorth Riding, Gauteng, South Africa
Job Summary
Serve as the primary point of contact for customers via telephone and email, processing inbound orders accurately and maintaining detailed CRM records for interactions, quotations, and opportunities. Build positive relationships while identifying upselling and cross-selling opportunities during engagements, and liaise with Sales, Operations, Logistics, and Finance to ensure smooth order fulfilment. Verify order and customer data integrity before processing, generate required sales reports, and resolve queries or escalate issues as appropriate. Maintain strict adherence to company processes and service standards within a manufacturing environment. A valid driver's licence and own transport are required for commuting to the Sandton industrial area.
Required Qualifications
- 5–10 years' experience in a Sales Administration, Sales Support, Internal Sales, or Customer Service role
- 5–10 years' experience working within a manufacturing, distribution, wholesale, or related industrial environment
- 3–5 years' experience in Internal Sales and/or Customer Service, including direct interaction with customers
- 5–10 years' experience using CRM systems as a core part of daily responsibilities
- Proven experience processing customer orders, quotations, sales administration, and maintaining accurate customer records
- Experience handling inbound customer enquiries and order placement via telephone and email
- Demonstrated ability to identify and convert upselling and cross-selling opportunities
- Strong CRM proficiency
- Tech-savvy with the ability to learn and navigate systems quickly
- Strong Microsoft Office skills, particularly Excel, Outlook, and Word
- Comfortable working in a highly process-driven environment where accuracy and data integrity are critical
- Excellent administrative and organisational skills
- Exceptional attention to detail
- Highly process-driven and methodical
- Customer-centric with a genuine passion for service excellence
- Professional and confident telephone manner
- Strong communication and relationship-building skills
- Commercially minded with a natural ability to identify sales opportunities
- Able to work effectively under pressure while maintaining accuracy
- Strong sense of ownership, accountability, and reliability
- Must have a valid driver's licence and own reliable transport
- Comfortable commuting to an office located in an industrial area near Sandton
- Must provide contactable references from previous Sales Managers or Direct Managers who can speak to: Sales support performance, Customer service excellence, Attention to detail and administrative accuracy, CRM proficiency, Achievements, successes, and contribution to team performance
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