Sales Admin 2nd Shift - Hybrid

Job Summary

Required Qualifications

• •4-year college degree
• •at least 4 years of sales level administrative experience
• •high level of integrity and confidentiality
• •professional and positive demeanor
• •Proficient in the use of all Microsoft® Office software: Word, Excel, Outlook, PowerPoint
• •Must be proficient in Microsoft Access
• •knowledge to synchronize databases and process mail merges
• •Strong organizational skills
• •the ability to multi-task
• •The ability to assume responsibility for projects
• •exercise initiative and judgment
• •implement actions without direct supervision
• •The ability to read and interpret, and apply common sense understanding to carry out instructions furnished in writing, oral or diagram form using documents such as procedure manuals, work instructions, and software manuals
• •Ability to write reports and/or correspondence
• •Ability to speak and communicate well with fellow employees and customers via written or verbal communications
• •Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• •Predictable and dependable attendance
• •Adhere to the 2-hour call back policy for internal and external customers for phone, email and/or fax inquires
• •Responsible for maintaining Quality Customer Service in accordance with Company Core Values
• •Work in accordance to all aspects of the Proactive Sales Support Model
• •Process customer quotes in a timely (same day) and accurate manner
• •Handle IDES, material data and processing sheet research
• •Utilizing the internet for use of IDES, gathering data sheets and process of automotive approvals
• •Maintain sales databases via daily tasks and weekly proactive calls to sales
• •Develop new databases and move data between databases when required
• •Document and maintain procedures for quotes, price increases, automotive approvals and database management
• •Responsible for pulling sales data together from a variety of sources
• •Maintain and report on Sales Administrative activity
• •Initiate, manage and implement all supplier price increase letters to customers and in the Chasenet database
• •Keep ISO logs up to date for identified areas
• •Become familiar with all products; learn the product line and specifics of each account
• •Develop and maintain positive relationship with customer accounts, CPS Sales and internal customers
• •Responsible for continuous improvement as it relates to the training matrix and cross training
• •Responsible for continuous team improvement as it applies to meeting the needs of our customers as determined through metric performance
• •Actively participate in team Best Practice meetings as scheduled by the Sales Support Manager
• •Provide backup to other Customer Service Team Members as needed in their absence
• •Process and send certification per customer specifications of all orders shipped the prior business day through P21 Certificate and Direct Ship portal programs
• •Track manufacturers certifications from all suppliers based on report provided and generated from Accounts Payable
• •Log and track all supplier late certifications and participate in the supplier evaluation process
• •Save and manage all certification files into DocLink
• •Focus on noted areas of improvement in your prior year Catalytic Coaching session
• •Implement the development recommendations discussed
• •Proper lifting techniques
• •Finger and wrist dexterity with repetitive motion