Sales Account Manager - SaaS (UK)
RemoteUnited Kingdom
Job Summary
Guide customers from trial to a successful paid ShipperHQ account by managing pipelines, ensuring timely follow-up, and executing successful onboarding. Identify upsell opportunities for products and configuration services while educating clients on best practices using engagement tools. Partner with the Solutions team on technical queries and collaborate with Support, Product, and Marketing to share feedback and insights. Meet individual and team revenue, conversion, and customer success goals through consultative selling and problem-solving. This full-time remote role in the UK requires 2+ years of SaaS account management experience and offers competitive compensation based on performance.
Required Qualifications
- 2+ years of Account Management, Customer Success, or Sales experience in a SaaS environment
- Experience with eCommerce and the eCommerce software ecosystem
- Strong understanding of sales processes, pipeline management, and customer lifecycle management
- Comfortable discussing pricing, revenue, and identifying upsell opportunities in a consultative way
- Highly motivated, adaptable, and excited to thrive in a fast-paced, growing company where everyone pitches in
- A proactive problem solver who continually looks for ways to improve processes and customer outcomes
- Comfortable learning technical products and explaining complex concepts without relying on a script
- Excellent communication, relationship-building, and organizational skills
- The legal right to live and work in the United Kingdom
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