SAL Advocate
$41,600–$44,720 year
Remote · Arizona, United States or Washington, United States
Job Summary
Remote Customer Service Advocate role for SCAN Health Plan focused on helping members with benefits, eligibility, referrals, and claims. Responsibilities include educating members and caregivers about benefits and plan options, explaining benefits in multiple communication modes, following up to resolve issues, escalating complex cases, maintaining HIPAA compliance, and documenting transactions. Requires strong communication, data-entry proficiency, ability to handle high call volume, and a commitment to quality member service in a remote, nonprofit healthcare setting.
Required Qualifications
- Ability to maintain calm demeanor; data entry and general computer skills; effective communication; professional telephone manner; ability to handle high call volume with excellent customer service.
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