Safety Support Associate
$31,200–$31,200 year
On-siteSturtevant, Wisconsin, United States
Job Summary
Implement a "greet and guide" protocol by offering directions to customers, providing product information, and building trust through personalized interactions. Conduct random visible patrols, monitor high-risk areas, and communicate in real time using VoCoVo while partnering with AP and law enforcement for safety workshops. Create routine safety checks and log inspections of all areas, including bathrooms, breakrooms, and parking lots. Promote the "see something, say something" campaign, coordinate quarterly drills, and use NetTrack for accurate reporting. Apply subtle shadowing, engage customers in casual conversation, and maintain visibility near exits during peak times. Serve as Safety Captain for the location, ensuring evacuation readiness and leading tornado drills. Maintain training in verbal de-escalation and crisis intervention, and offer safe-walk services for late shifts.
Required Qualifications
- Two years of college education or experience equivalency
- A minimum of one continuous year of security experience with frequent public contact
- Excellent inter-personal communications skills
- Basic computer skills
- Ability to communicate effectively and professionally in both verbal and written form with customers, co-workers, supervisors and subordinates
- Ability to walk, sit or stand for periods of time exceeding 60 minutes
- Ability to run, climb and/or carry fire extinguishers weighing up to 50 pounds
- Ability to assist in lifting sick and/or injured persons weighing in excess of 75 pounds
- Ability to perform duties in adverse weather conditions including but not limited to extreme cold, heat, dry or wet conditions
- Able to function in an area with possible exposure to blood and other potentially infectious material
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