Safety Operations Manager
$75,000–$85,000 year
On-siteRochester, Minnesota, United States
Job Summary
Conduct post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards. Monitor safety data trends to identify opportunities for proactive coaching or process improvements. Lead root cause analyses for accidents and develop corrective action plans. Design, deliver, and improve driver training programs covering wheelchair securement, defensive driving, de-escalation, and emergency procedures. Provide hands-on instruction and evaluate driver performance through skills assessments and feedback sessions. Maintain training documentation, certifications, and compliance records while occasionally acting as the Designated Employer Representative for DOT requirements. Serve as a visible leader across markets to foster a culture of safety and accountability, partnering with operations and compliance teams to align local practices with company-wide goals.
Required Qualifications
- Commercial Driver's License (CDL) with passenger endorsement
- 3+ years of experience in driver training, operations management, or field supervision
- experience in fixed route and paratransit settings
- Proven ability to coach, motivate, and manage performance among diverse driver teams
- Strong understanding of safety protocols, ADA requirements, and DOT regulations
- Excellent communication and interpersonal skills
- ability to train and inspire adult learners
- Comfort balancing field work with administrative and compliance tasks
- Proficiency with digital tools (LMS platforms, dashboards, spreadsheets, etc)
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