Sachbearbeiter Service- und Reparaturannahme (m/w/x)

Conduct friendly reception and consultation for customers, handling complaints and service cases while clarifying warranty and guarantee claims. Manage service and repair operations by performing initial fault diagnostics, tracking device shipments to manufacturers and workshops, and monitoring repair timelines. Process customer inquiries via phone, email, and in-person, generate cost estimates, and document service cases while coordinating with suppliers and manufacturers. Issue repaired devices to customers and support customer solutions. Work in a successful family electronics retailer with over 40 years of local history, offering flexible hours and employee discounts.