Sachbearbeiter Reklamationsmanagement (m/w/d)

Handle complaints via phone, email, and ticket systems by evaluating and processing claims while coordinating with customers, suppliers, and internal departments. Organize replacement deliveries, credits, and returns, documenting all transactions in the warehouse and CRM systems. Support administrative tasks and contribute to optimizing internal processes. Requires a completed commercial training, initial experience in claims handling or customer service, and secure MS Office skills. Flexible working hours between 8:00–17:00 are available, with individual scheduling coordinated within the team. ThermoFlux delivers modern heating and cooling solutions directly to customers through its online shop, emphasizing personal service and sustainability.