Sachbearbeiter im Servicemanagement (m/w/d)

Handle customer service calls for cooling and climate technology failures, coordinating service deployments with partners while tracking tasks in Microsoft Dynamics NAV. Maintain customer communication across multiple systems, organize documentation and spare parts, and provide first-level support. Manage parallel processes with attention to detail and prioritize urgent, technically driven cases. Work a standard Monday through Friday schedule with on-call availability for evenings, weekends, and seasonal shifts. This role serves as the critical link between clients, technical teams, and service providers within a growing service company.