SaaS Technical Support Specialist
HybridLondon, England, United Kingdom
Job Summary
Provide support and advice to international customers via phone and email by investigating and resolving software issues. Learn the product thoroughly to advise users on optimal usage, reproduce customer problems, and collaborate on solutions. Assist with customer onboarding, database implementation, and architectural hardware modeling to produce precise 3D structures. Identify and document defects while contributing ideas to improve products and support processes. This hybrid role in London requires strong analytical reasoning, numerical skills, and excellent communication, with initial training at the Clapham Junction office. You will join Cyncly's Smart Glazier team, helping glass businesses streamline design and project workflows.
Required Qualifications
- Strong analytical and reasoning ability
- A genuine interest in computers and software
- The ability to learn independently and take ownership of your work
- Good numeracy, including confidence with basic trigonometry
- Excellent written and spoken English, with the ability to explain information clearly and patiently
- Strong attention to detail
- A degree
- Previous customer-facing experience
Desired Qualifications
- Experience with Excel
- Experience with Zendesk
- Experience with SQL Server
- Experience with SaaS products
- Experience with Cloud computing
- Experience with Web-based applications
- Experience with Software support
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