S3030 STEWARDING ASSISTANT MANAGER

Job Summary

Required Qualifications

• •Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• •Approaches all activities with enthusiasm and encourages enthusiasm from others.
• •Chooses a positive approach in all situations.
• •Treats others with respect in all situations.
• •Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• •Must be able to use hand held communications devices.
• •Must be able to lift and/or move up to 50 pounds.
• •Must be able to stand for several hours.
• •Responsible for interviewing, hiring and training of Stewarding staff.
• •Responsible for coaching and 'Discipline Without Punishment' as deemed necessary with the Stewarding staff.
• •Responsible for compliance regarding company Performance Appraisals and conducting Performance Appraisal reviews with Stewarding staff.
• •Conducts shift / daily / weekly staff meetings to keep Stewarding staff updated on resort-wide information.
• •Prepares Stewarding Department's weekly staff schedules to achieve maximum efficiency and profitability for IMGR&C.
• •Approves production levels, requisitions and payroll on a daily basis and / or as needed.
• •Approving / signing authority on paperwork generated by Stewarding management team with regard to IMGR&C Attendance and Punctuality Policy and leave requests.
• •Logs daily activities on any changes / concerns that affect the Stewarding Department.
• •Performs job in the capacity or Executive Steward in the absence of the Executive Steward
• •Performs other duties as required by top management.
• •Adheres to all regulatory, departmental and casino policies and procedures.
• •Oversees and supervises, Lead Stewards, Stewards and Overnight Stewards.
• •Carries out responsibilities in accordance to IMGR&C policies and procedures and applicable laws.
• •Responsible for development and engineering performance appraisals and review, rewarding and disciplining Stewarding team members.
• •Responsible for addressing Stewarding team member concerns and / or conflicts of job interest.
• •Responsible for interviewing, hiring, training, planning, assigning and directing work of Stewarding Department.
• •Possesses full knowledge and training specific to company / industry / governmental guidelines concerning chemicals and sanitation.
• •Ability to communicate well with and support the Culinary / Banquet / Restaurant / Bar outlet management teams.
• •Oversees and supervises the entire operation for Food & beverage Division sanitation and ware-washing.
• •Assures Stewarding Department policies and procedures are adhered to and abided by Stewarding staff.
• •Has complete knowledge and can tell others of IMGR&C products and services.
• •Provide guests with directions or other venue information.
• •Act upon all comments/complaints in a prompt, professional and friendly manner.
• •Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• •Understands where to get the information needed to complete tasks to standard.
• •Can explain and demonstrate technical skills used to complete tasks to standard.
• •Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• •Understands how to take ownership of problems and solve them when solutions may not be available.
• •Can explain how to request help from others when needed to complete task or goal.
• •Responds to obstacles; finds new ways to reach desired end results.
• •In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• •Responds to change by quickly applying talent and skills in a positive way to succeed.
• •Supports achievement of Quality Goal; 'Do it right the first time.'
• •Acts to protect and preserve property of IMGR&C.
• •Makes suggestions to improve performance.
• •Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• •Approaches all activities with enthusiasm and encourages enthusiasm from others.
• •Chooses a positive approach in all situations.
• •Respects individuality of others; continues to communicate in order to work together.
• •Speaks positively about guests, other team members and our business in all situations on and off property.
• •Treats other with respect in all situations.
• •Serves others.
• •Identifies and can communicate needs of guests and others.
• •Takes quick action to serve others in a way that meets/exceeds their needs.
• •Identifies ways to improve individual or team's service to others.
• •Provides service outside job responsibilities if needed to help resort succeed.
• •Takes ownership of guest problem(s) until it is solved.
• •Meets IMGR&C Appearance standards.
• •Professionally supports IMGR&C reputation and image in all situations, on and off property.
• •Meets IMG&C policy for attendance.
• •Informs supervisor of future absence as far in advance as possible.
• •Required to work all Marketing Special Events and Concerts.
• •Provides information others need to succeed, in time for them to use it.
• •Shares with next shift the information needed for them to succeed.
• •Listens to others without interruption; acts on their feedback when possible.
• •Asks questions to better understand expectations of others.
• •Reports all guest complaints and compliments to Supervisor or Manager.
• •Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• •Puts Success of team ahead of personal success.
• •Helps other team members succeed without being asked.
• •Takes action to resolve conflict between individuals.
• •Helps other departments achieve success.
• •Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• •Does whatever is necessary to help department and resort success.
• •Contributes ideas that support progress and success at shift, team and departmental meetings.
• •Works with team members to organize and delegate daily job activity, problem solutions to any changes.
• •Ensures all Food & Beverage outlet areas are Stewarding staffed as business demands warrant so that optimal cleanliness and sanitation of such areas conform to company / industry / governmental guidelines.
• •Reports any safety / sanitation violations to the Director of Food & Beverage
• •Schedules and oversees all deep cleaning, hood cleaning and pest control of all Food & Beverage outlet areas.
• •Coordinates return and transport of used china, glass, silver and linen for all Banquet events.
• •Coordinates and supports Stewarding procedures of beverage outlets on the casino floor.
• •Coordinates and supports transport of requisitioned linen for all Food & Beverage Restaurant Outlets.
• •Coordinates inventory and transport of used linen from all Food & Beverage Restaurant outlets.